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Chick Fil A Training Manual Pdf

Chick-fil-A Training Manual: A Guide for New and Existing Employees

Chick-fil-A is a fast-food restaurant chain that specializes in chicken sandwiches and other chicken products. Chick-fil-A is known for its high standards of quality, service, and hospitality. To maintain these standards, Chick-fil-A has a comprehensive training program for its employees, or team members, as they are called in the company. In this article, we will explore some of the key aspects of the Chick-fil-A training manual, which is available online in PDF format .

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The Purpose, Vision, Mission, and Values of Chick-fil-A

The first thing that new and existing team members need to learn is the purpose, vision, mission, and values of Chick-fil-A. These are the guiding principles that shape the culture and identity of the company. The purpose of Chick-fil-A is "to glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A". The vision of Chick-fil-A is "to be the world's most caring company". The mission of Chick-fil-A is "to create remarkable experiences for our guests and team members". The values of Chick-fil-A are "excellence, integrity, loyalty, respect, stewardship, and teamwork". Team members are expected to embody these values in their daily work and interactions with guests and co-workers.

The Winning Hearts Strategy of Chick-fil-A

The next thing that team members need to learn is the winning hearts strategy of Chick-fil-A. This is the strategy that defines how Chick-fil-A delivers its products and services to its guests. The winning hearts strategy consists of three elements: great food, fast and accurate service, and genuine hospitality. Team members are trained to prepare and serve high-quality, safe, and fresh food that meets or exceeds the guests' expectations. Team members are also trained to provide fast and accurate service that minimizes errors and wait times. Team members are also trained to offer genuine hospitality that makes the guests feel welcome, valued, and appreciated. Team members are taught to use courteous language, eye contact, smiles, and personal touches to create remarkable experiences for the guests.

The Pathway Training Program of Chick-fil-A

The final thing that team members need to learn is the pathway training program of Chick-fil-A. This is the program that provides team members with the skills and knowledge they need to perform their roles effectively. The pathway training program consists of online courses, job aids, videos, quizzes, and certifications that cover various topics such as food safety, customer service, cash management, leadership, and more. Team members are required to complete the initial pathway training within their first 30 days of employment and recertify every year. Team members are also encouraged to take additional courses to advance their careers and personal development. The pathway training program is accessible through the Catalyst portal, which is a platform that manages Chick-fil-A's specifications and supply chain relationships.


Chick-fil-A is a company that cares about its team members and guests. To ensure that team members deliver the best products and services possible, Chick-fil-A has a comprehensive training manual that covers the purpose, vision, mission, values, strategy, and program of the company. By following the training manual, team members can become successful and satisfied employees who contribute to the growth and reputation of Chick-fil-A.


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